sonabet bd Privacy Policy

Last Updated: January 2025

1. Introduction and Scope

sonabet bd is an online entertainment platform that provides casino games and sports betting services to users in Bangladesh. This Privacy Policy ("Policy") applies to the use of our website, applications and all related services.

By using our services in accordance with the terms set out in this Policy, you are considered to have given your consent to this Policy. Please read this entire document carefully before using our services. To learn about the general terms of use for our services, please read the Terms and Conditions page, which contains detailed guidelines on account management and transactions.

This Policy applies only to sonabet bd's own platform. Third-party websites or services are subject to their own privacy policies.

Important: You must be at least 21 years old to register on this platform and use our services. Age is confirmed during account verification.

2. What Information We Collect

sonabet bd collects only the information necessary for the proper operation of our services. Below is a breakdown of the information we collect across different categories.

2.1 Information You Provide Directly

Information you give us yourself includes:

Full name and date of birth
Mobile number and email address
National ID or passport number (for identity verification)
Financial information — details related to bKash, Nagad, Rocket, Upay or bank accounts required to process transactions
User-chosen password and security question answers
Any information provided when contacting our support team

2.2 Automatically Collected Information

Certain information is collected automatically while you use our platform:

IP address and device identification data
Browser type, operating system and screen resolution
Session duration, pages visited and click patterns
Information from cookies and similar tracking technologies
Login time and approximate location data

2.3 Transaction and Gaming Activity Information

The following is collected as a record of activity related to our services:

Deposit and withdrawal history
Game play history, bet amounts and results
Bonus claim and usage records
Account settings change logs

3. Use of Collected Information

sonabet bd uses the information collected for specific purposes. Your information is not used for any purpose beyond those described below.

3.1 Service Operations

Information is used for account creation, verification and management; transaction processing; game session management; and providing technical support. Relevant financial information is essential for safely completing financial transactions through bKash, Nagad, Rocket and Upay.

3.2 Security and Fraud Prevention

Collected information is used to detect unauthorised account access, prevent the creation of multiple accounts and stay alert to suspicious transactions. SSL encryption technology is used to keep data transfers secure.

3.3 Customer Service Improvement

When providing 24/7 support via live chat and email, information about your previous activity helps us deliver faster and more effective solutions. Communication history is retained to ensure support is available in both Bengali and English.

3.4 Promotional Communications

The email address or mobile number you provide may be used to inform you about bonus offers, promotions and site updates. You may request to opt out of such communications at any time.

3.5 Legal Compliance

Collected information may be used to comply with applicable laws and regulations, in response to lawful requests from authorities, and where required to resolve disputes.

4. Information Sharing and Disclosure

sonabet bd never sells, rents or transfers your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances described below:

4.1 Service Provider Partners

Only the necessary information is shared with trusted third parties who assist with payment processing, IT infrastructure maintenance and customer service operations. These partners operate under strict confidentiality agreements and may not use your information outside our instructions.

4.2 Game Software Providers

Game studios including Evolution, Pragmatic Play, PG Soft, JILI and Spribe may receive limited information required to operate their games. They follow their own privacy standards.

4.3 Legal Requirements

Information may need to be disclosed pursuant to a court order, a lawful request from a government authority, or applicable legal obligations. In such circumstances, only the specific information requested is provided.

4.4 Business Restructuring

In the event of a merger, acquisition or transfer of business assets, user information may be transferred to a new entity. Users will be notified before any such change takes place.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used for the proper operation of the sonabet bd platform. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are necessary to maintain login sessions, verify security tokens and save your preferences. Without them, the site will not function properly.

5.2 Functional Cookies

These cookies are used to remember your language preference, display settings and previous activity, providing a better experience on your next visit.

5.3 Analytics Cookies

Analytics cookies are used to understand which parts of the site are used most, how page load times are performing and where users are encountering difficulties. This information helps improve service quality.

5.4 Cookie Controls

Cookies can be blocked or deleted from your browser settings. However, disabling essential cookies may affect some site functionality and cause login issues.

6. Data Security Measures

sonabet bd has put in place multiple layers of technical and procedural measures to protect your information.

6.1 Encryption and Transmission Security

All data exchanged between your browser and our servers is encrypted using SSL (Secure Sockets Layer) technology. Passwords and financial information are stored using special hashing algorithms.

6.2 Access Controls

Only authorised staff can access user data, and a log is kept of every access. Staff sign confidentiality agreements upon joining and receive regular training.

6.3 Regular Security Assessments

Our systems are regularly tested for security vulnerabilities and technical updates are applied promptly. In the event of a security breach, affected users will be notified without delay.

Your Responsibility: Keeping your account password confidential and reporting any suspicious activity to our support team immediately is important for protecting your own information.

7. Data Retention Period

sonabet bd does not hold your information beyond what is necessary. Different retention policies apply to different types of information:

Account Information: Retained for as long as the account is active and for at least five years after closure, as required by legal obligations.
Transaction Records: Retained for at least five years in accordance with financial regulations.
Gaming Logs: Kept for at least three years for dispute resolution purposes.
Support Communications: Retained for up to two years after a matter is resolved.
Analytics Data: Anonymised and used for service improvement.

After the specified period, information is securely deleted or anonymised so that no individual can be identified from it.

8. Your Rights and Controls

You have certain important rights over your own information. These rights are set out in detail below.

8.1 Right to Access and Correct Information

You can view the information stored in your account at any time. You may contact the support team to request corrections to any inaccurate or incomplete information. Some information can only be changed after verification.

8.2 Request for Data Deletion

After closing your account, you may request the deletion of any information that does not need to be retained beyond legal obligations. However, transaction and identity verification records must be kept for the specified period.

8.3 Right to Opt Out of Promotional Communications

If you do not wish to receive marketing emails or SMS messages, you can stop this service by following the instructions at the end of any message or by contacting the support team. Operational messages (transaction confirmations, security alerts) are not covered by this opt-out.

8.4 Right to Close Your Account

You may request permanent closure of your account at any time. There is also an option to temporarily suspend your account for a set period through the responsible gaming process. Detailed steps for self-exclusion and setting play limits can be found in the Responsible Gaming Guidelines.

9. Protection of Underage Users

sonabet bd strictly refrains from providing services to anyone under the age of 21. Age verification steps are taken at the time of registration and ID may be requested if there is any doubt.

If an underage person registers by any means, the account is closed immediately, any transaction funds are returned and the relevant data is deleted.

If a parent or guardian suspects that their child is using an account, please contact our support team immediately.

10. Policy Changes and Contact

sonabet bd reserves the right to amend this Privacy Policy as needed. For significant changes, notice will be provided via the registered email or through a notification on the platform.

Continuing to use the service after any changes will be considered as consent to the updated policy. We therefore recommend visiting this page regularly.

10.1 Contact Us

For any questions, comments or requests regarding your information under this Privacy Policy, please write to us at our email:

[email protected]

Our support team is available in Bengali and English, 24 hours a day, 7 days a week via live chat and email. For general questions, you may also visit our Frequently Asked Questions (FAQ) section, where answers to many common questions can be found.

10.2 Complaints Process

If you have a complaint about how your information is being used, please inform our support team first. An initial response is usually provided within 48 hours. Complex matters may take longer, but regular updates will be provided on every complaint.