Terms and Conditions

Definitions and Applicability

In this document, "Platform" refers to the sonabet bd website, mobile application, and all services provided through them. "User" or "Member" refers to any person who has created an account on the Platform or is using its services. "We", "Our", or "Company" refers to the organisation operating sonabet bd.

By accessing the Platform or creating an account, you confirm that you have read, understood, and agreed to comply with these terms and conditions in full. If you do not agree with any term, please stop using the Platform.

These terms apply to users in Bangladesh and are governed by the laws of Bangladesh. It is the user's responsibility to be aware of the laws applicable in their own country and to use the service accordingly.

Account Registration and Eligibility

2.1 Age Requirement

To open an account on sonabet bd, you must be at least 21 years of age. Use of this Platform by minors is strictly prohibited. The Company may request relevant documents at any time to confirm your age.

2.2 One Person, One Account

Each person may create only one account. Creating multiple accounts is considered a violation of these terms. Members of the same household may hold separate accounts, but their identity and payment information must be distinct.

2.3 Registration Information

The information you provide when creating an account must be accurate, complete, and up to date. Registration using false or misleading information is prohibited. If your information changes, you must update your account in a timely manner.

2.4 Account Security

You are responsible for keeping your account password and login details secure. You are liable for all activity carried out through your account. You must not allow minors or third parties to use your account.

Account Verification

sonabet bd reserves the right to verify the identity and age of members at any time, particularly before processing withdrawals. Documents that may typically be requested for verification include:

• Copy of National ID (NID) or passport
• Bank account statement or proof of mobile banking
• Recent utility bill or other document as proof of address
• Relevant information regarding the source of funds

If verification is not completed as required, the account may be temporarily suspended or withdrawals may be held. The Company handles all verification information confidentially.

Deposit and Withdrawal

4.1 Deposit Methods and Limits

Deposits on sonabet bd are currently accepted via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit for each method is ৳500. No processing fee is charged on deposits.

4.2 Withdrawal Methods and Timeframe

The same methods are used for withdrawals — bKash, Nagad, Rocket, Upay, and bank transfer. The minimum withdrawal amount is ৳1,000. For verified accounts, withdrawals are generally processed within 30 minutes to 3 hours.

4.3 Payment Rules

Deposits and withdrawals must be made using payment methods registered in your own name. Transactions from third-party accounts are prohibited. Cryptocurrency transactions are not supported.

Bonuses and Promotional Offers

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. The wagering requirement for the bonus amount is 25 times the bonus. For example, a ৳1,000 deposit receiving a ৳1,000 bonus gives a total balance of ৳2,000, and the wagering requirement will be ৳1,000 × 25 = ৳25,000.

5.2 General Bonus Terms

• Bonuses may only be used on specified games.
• Bonus funds cannot be withdrawn before the wagering requirements are met.
• Multiple bonuses cannot be active at the same time.
• Bonus claims may have an expiry period, which is stated in each offer.
• In cases of bonus abuse, the Company reserves the right to void the bonus and any associated winnings.

5.3 Other Promotional Offers

sonabet bd runs reload bonuses, cricket special offers, slot festival bonuses, and special prize promotions from time to time. Each offer has its own terms, which are listed in full on the offers page. The general terms of this section apply to all promotional offers.

Betting and Gaming Rules

6.1 General Betting Rules

Once a bet is finalised, it cannot be changed or cancelled. If a bet is incorrectly accepted or rejected due to a technical error, sonabet bd reserves the right to investigate and make an appropriate decision.

6.2 Fair Play Policy

Any form of fraudulent activity on the Platform, including the use of bots, algorithmic manipulation, or any other dishonest method, is strictly prohibited. If such activity is detected, the account will be permanently closed and any associated winnings will be forfeited.

6.3 Erroneous Payouts

If an incorrect payout is made due to a software error or human mistake, the Company has the right to correct the amount. If a user knowingly takes advantage of such an error to place bets, the related transactions will be considered void.

6.4 Maximum Win Limits

A maximum single-win limit may apply to certain games or betting markets. This limit is stated in the details of each game or market. The Company reserves the right to reject a bet if an unusual or inconsistent betting pattern is detected on any event.

Account Suspension and Closure

7.1 Company's Rights

sonabet bd may temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any clause of these terms and conditions
• Failure to complete identity verification or provision of false information
• Suspicious activity related to money laundering
• Fraudulent or dishonest conduct
• Operating multiple accounts
• Threats or harassment directed at the Company or other members

7.2 Member's Rights

You may request to close your account at any time. You will be given the opportunity to withdraw any remaining balance before the account is closed, unless an active investigation into a terms violation is ongoing.

Responsible Gaming Policy

sonabet bd believes that gambling is a form of entertainment — not a source of income. We encourage our members to maintain healthy gaming habits. The Platform offers deposit limits, session time controls, and a self-exclusion facility.

If you feel you are developing an addiction to gambling or losing control, please read the support guidance on our responsible gaming page. That page provides a self-assessment test, methods for setting limits, and information on professional support.

Data Protection and Privacy

To learn more about how your personal information is collected, stored, and used, please read our Privacy Policy. It clearly explains what information is collected, how it is used, and what your rights are.

sonabet bd uses SSL encryption technology to keep all transactions and personal information secure. Personal information is not sold or transferred to third parties, although it may be shared with regulatory authorities where required by law or to prevent fraud.

Account-related information is never provided over the phone or through insecure channels. If anyone claims to represent sonabet bd and asks for your password or OTP, it is a fraud attempt — report it to our support team immediately.

Dispute Resolution

10.1 How to Submit a Complaint

If you have a dispute regarding a transaction or gaming result, please contact our 24/7 live chat first. When submitting a complaint, clearly state your account ID, the date and time of the transaction, and a description of the dispute. Our team generally provides a decision within 72 hours.

10.2 Complaints by Email

For more complex disputes, a detailed complaint may be sent by email to: [email protected] — please include your account information and any relevant evidence in the email.

10.3 Final Decision

In all disputes, the decision of sonabet bd shall be considered final, unless a legal authority rules otherwise. For general queries, detailed answers are available on our FAQ page.

Limitation of Liability

The sonabet bd platform is provided on an "as is" basis. The Company accepts no liability for the following:

• Interruptions or losses caused by internet connectivity issues
• Failures of third-party services (payment gateways, game providers)
• Losses arising from the user's own negligence or violation of these terms
• Uncontrollable technical issues or force majeure events

In any circumstance, the Company's total liability shall not exceed the value of the transaction in question.

Changes to Terms and Contact

12.1 Right to Amend Terms

sonabet bd reserves the right to change, amend, or update these terms and conditions at any time. Members will be informed of any significant changes via email or platform notification. Continued use of the Platform after any changes will be considered as acceptance of the new terms.

12.2 About Us

For more details about sonabet bd — the company's identity, mission, and values — visit our About Us page. There you will find detailed information about the platform's purpose and operations.

12.3 Contact

If you have any questions or comments about these terms, please contact us:

• Live Chat: 24 hours a day, 7 days a week — in Bengali and English
• Email: [email protected]

Our support team is ready to resolve your issues quickly and effectively.